Frequently Asked Questions
Got questions about your upcoming Fly High Airline trip or our services and products? Get all the answers you need to ensure a smooth and enjoyable flying experience with us.

Baggage Allowance
Each passenger is allowed 15kg check-in and 7kg cabin baggage. Excess baggage charges apply if limits are exceeded.
Flight Cancellation
Flights can be cancelled through our website or app. Cancellation charges depend on fare type and time of cancellation.
Refund Process
Refunds are initiated within 7 working days after cancellation, credited to the original payment method used during booking.
Seat Selection
You can choose your preferred seat during booking or web check-in. Additional charges may apply for certain seats.
Check-in Time
Airport check-in opens 3 hours before departure and closes 60 minutes prior. Arrive early to avoid delays.
Pet Travel
Pets can be transported in cargo. Prior approval, health certificates, and proper carriers are required for travel.
Meal Options
We offer vegetarian, non-vegetarian, and special dietary meals. Meals must be pre-booked at least 24 hours before departure.
Lost Baggage
Report lost baggage at the airport immediately. Our team will assist in tracking and recovering your belongings quickly.
ID Requirements
A valid government-issued photo ID is mandatory at check-in and security for all domestic and international flights.




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